Service Reviews and Evaluations

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Process design and policy development

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Tender writing and bid management

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Implementation support and change management

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Specialised and targeted research

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Data, Information Management and Impact Measurement

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Service Reviews and Evaluations

We undertake robust service reviews and evaluations to provide you with credible evidence of program effectiveness and impact.

We work collaboratively with you to ensure that you not only demonstrate your impact to funders and supporters, but also provide useful and practical information which can help you with decision making and inform continuous improvement.

Our service reviews and evaluation frameworks generally include mixed methodologies, combining qualitative and quantitative approaches.

We conduct service reviews and evaluations by:

Creating logic models and theories of change to help you visually represent your program needs, activities, outcomes and impacts.

Developing robust evaluation plans, measurement frameworks and data collection tools.
Supporting the collection of data.
Translating findings into meaningful, practical recommendations you can use to improve service effectiveness, efficiency and create a better experience for your staff and service users.
Delivering reports you can use internally and externally with funders and supporters.

Process design and policy development

We can help you to design and improve processes in alignment with your organisations’ objectives and in preparation for system implementations. We also conduct policy and procedure reviews with a focus on simplifying and streamlining your approach across your organisation and services.

Processes are a critical element of an organisation’s governance framework and have a direct impact on your service users’ and employees’ experience.

Mapping processes is essential when planning and preparing for the implementation of a new IT system and to understand how you can improve the effectiveness and efficiency of service delivery.

We support you to define your processes by:

Helping you articulate your needs.
Using customer journey mapping and user stories as an informal, common-sense approach to map the requirements from your stakeholders’ perspective.
Defining measurable processes, including identified roles.
Developing process documentation, including visual representations.
Integrating simple data capturing into process design.

Tender writing & bid management

We design and write winning tender submissions and grant applications. We alleviate the pressure of tender writing and work flexibly with you and your team based on your requirements.

We have experience securing funding for existing and new services as well as seed funding for new concepts. We have successfully supported many of our clients to tender at State and Federal Government level and through Foundations.

We develop winning tender submissions and grant applications by:

Working collaboratively with you to develop a response framework
Undertaking research to develop an evidence base for the tender response
Generating ideas and supporting you in developing your service model and demonstrating what sets you apart
Collating supporting documentation to strengthen your application
Writing persuasively and presenting highly professional content

We can also offer project management support by overseeing the process from initiation to submission.

Implementation support and change management

We use the internationally recognised Prosci change management methodology to help you enable the people side of change and support you to ensure your projects and implementations succeed.

The Prosci methodology is based on the collective lessons learned by those implementing change across the globe. Using this structured change management approach will ensure you meet your project’s objectives, stay on schedule and budget. If you are implementing a new IT system, it will ensure the new system is adopted effectively and used as intended.

We assist you with implementations and change by:

Ensuring you and your team feel prepared, equipped and supported.
Developing practical change management plans to address your specific change initiative .
Giving you guidance and evidence-based tools to build your organisation’s change capability.

Helping you anticipate challenges and develop solutions to roadblocks.

Specialised and targeted research

The knowledge and evidence we provide can support you with decision making, significantly strengthen your requests for funding and inform your strategic and organisational planning.

We conduct quantitative and qualitative research to inform a wide range of initiatives and projects, including impact measurement, service reviews and evaluations, tender writing and policy development.

We are committed to advancing knowledge that will ultimately translate to better outcomes for individuals and communities.

We can help you create an evidence base by:

Conducting academic research and developing literature reviews
Using qualitative methods, such as surveys, focus groups and interviews
Collecting and analysing organisational data
Identifying and accessing government data sets

Conducting a competitor analysis
Translating research into practice

Data, Information Management and Impact Measurement

We support organisations to use their data and information more effectively for informed decision making and internal efficiency.

Our areas of focus are metrics, impact measurement and information management.

We help organisations by:

Providing a simple to understand and practical data strategy and steps for implementation
Identifying metrics that meet the needs of your Board, operational teams, funders and regulators
Giving you low-effort techniques to enhance data quality
Helping you use your data to measure and demonstrate impact
Supporting effective documents and records management to increase efficiency and lower risk

Our Services